FAQ's

• What are the advantages of the Youth Card?

  The Youth Card offers a number of useful and exciting advantages:

  • You can enjoy more than 60,000 discounts for shops, cultural and sports activities, transport, travel and more throughout Spain and Europe.
  • Free international travel assistance insurance.
  • Courses abroad and student scholarships.
  • And if you request the financial version, you'll get access to imagin features such as Bizum, imagin&Split, Challenges, etc.
  • Access benefits such as Libreta Joven (young persons savings), Crédito Joven (young persons credit), insurance, travel and special conditions on certain purchases.
• How can I request a Youth Card?

  To obtain the Youth Card, whether a new registration or renewal, you need to go to any "CaixaBank" branch to request it with your national ID or foreign resident ID number, and pay the corresponding annual fee for each autonomous community.

  If you're between the ages of 18 and 30 you can request one via this website, using the online form. If you'd like to request a Debit version, you can do so through your Wallet in the imagin app.

• How old do I need to be to apply for a Youth Card?¹

  The minimum age for requesting a Youth Card depends on the autonomous community you live in and the type of Card you want to request.
  In Catalonia, the Balearic Islands and Asturias you can request a non-financial version from the age of 12, and the financial version from the age of 14.

  However in the communities of Melilla, Murcia, Navarre, Valencia and the Canary Islands, it is possible to request both the financial and non-financial version from the age of 14.

• What do I need to get a Youth Card?

  You need to be between the ages of 12 and 30, inclusive, though the exact age may vary depending on your Community. Apply for the card at any "CaixaBank" branch, present your national ID or foreign resident ID number, and pay the corresponding annual fee for each autonomous community. Whether you're a Spanish or foreign national, you must go to an issuing branch in your autonomous community, whether you live there permanently or temporarily, but it will be essential to indicate a postal address in the autonomous community, as if not, the management system will not allow the request.

• How much does the Youth Card cost?

  The price of your Youth Card varies according to Autonomous Community.
  You can find more information on the Youth Card page of your autonomous community website:

  • Catalonia Youth Card.
  • Balearic Islands Youth Card.
  • Asturias Youth Card.
  • Melilla Youth Card.
  • Murcia Youth Card.
  • Navarre Youth Card.
  • Valencia Youth Card.
  • Canary Islands Youth Card.
• When does the Youth Card expire?

  Your Youth Card expiry date depends on your Autonomous Community. Check on your community's website:

  • Catalonia Youth Card.
  • Balearic Islands Youth Card.
  • Asturias Youth Card.
  • Melilla Youth Card.
  • Murcia Youth Card.
  • Navarre Youth Card.
  • Valencia Youth Card.
  • Canary Islands Youth Card.
• How can I renew my Youth Card?

  You can renew your Youth Card at any "CaixaBank" branch, with your national ID and foreign resident ID number, and by paying the corresponding fee for each autonomous community.

• How can I get a Youth Pack?

  You can get your vouchers via the Youth Card website. If you want to use any vouchers from the website, download them in PDF format and print them off so you can show them to the relevant parties.

• What does the free international travel assistance insurance cover?³

  The main guarantees covered by our free international travel assistance insurance are:

  - Medical, pharmaceutical and hospitalisation fees abroad.
  - Emergency dental expenses.
  - Baggage delay.
  - Early return due to a serious accident.
  - Private civil liability during your trip.
  - Etc.

  If you'd like more information, you can see the policy here and you can contact the assistance service at the following number: 935 829 274.

• What types of Youth Card are there?²
  • NON-FINANCIAL VERSION
    This version gives you access to all Youth Card advantages. Please note this is not for use as a payment card.
  • DEBIT VERSION
    This is the ideal card for instant payments. Your limit is the amount you have in your account.
  • CREDIT VERSION
    This card is useful for buying everything you need and paying for it conveniently at the end of the month.
  • PREPAID VERSION
    To keep control over your budget, simply. Shop securely and load up your card simply and easily.

  You can request a Debit Youth Card through the imagin app. To request any other versions, please visit your nearest CaixaBank branch.

• Where can I use my Youth Card?

  In all entities in your Autonomous Community that collaborate with the Youth Card. Collaborating establishments display a sticker informing users that they offer Youth Card discounts. In some cases they may not have this sticker, but to make sure, you can always check all the discounts on the website or the app of your Autonomous Community. You can also enjoy the various benefits of the Youth Card throughout Europe, with more than 60,000 discounts in different areas.

• Is the Youth Card valid in the rest of Europe?

  To find out in which European countries you can use your Youth Card, you can visit the official EYCA website: www.eyca.org.

• How long does it take to get a Youth Card?

  Between 7 and 9 business days. You can choose to receive it at home or at the CaixaBank branch where you request it.